FAQ

Shipping:

~Verify your shipping address before placing your order. We are not responisble for orders that are shipped to addresses that were not verified. 

~If your order is returned to us due to a bad address you are responsible for the cost of reshipping the order. A refund for the order will not be given.

~We ship all orders through the United States Postal Service.
~When your order is shipped, you will receive a tracking number to the e-mail provided.
~You can track your package at www.usps.com

 

When will we ship your package?

~Orders are shipped within 3-5 business days.

~Orders placed on Friday thru Monday will go out Tuesday

~We do not ship on Saturday, Sunday Monday or holidays.

~If your tracking says your package has been delivered, and it's nowhere to be found please contact your local post office, we can do nothing on our end.

Also, be sure to check with reception or the office if you live in a building with multiple residents.

~If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you. Or log in to USPS.com & request tracking updates.

~Be sure to check your order information to make sure you entered the correct shipping information.

 

Missing Item or Incorrect Order:

If your order arrives and is incorrect, please contact us by email within 3 days of receiving your order. Be sure to include all important information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.

If you are missing an item please email us to let us know about the missing item. Contact us through by email. Please be sure to include what item is missing, your order number and email.